Customer Service and Sales Representative
Burlington, Ontario
Customer Service and Sales Representative
Part Time • Burlington, Ontario
WHY JOIN GOLDFISH SWIM SCHOOL?
Making a meaningful difference in the lives of children is what drives us. Watching our swimmers gain confidence, self-esteem and life-changing skills makes every day GOLDEN! We look for dynamic individuals who share this passion.
If you want to have fun and improve the lives of children in and out of the pool, join our team - you will get back way more than you give!
Status: Part time *Must be available to work DAY time with some evenings and weekend shifts*** WILL BE A FLOATER BETWEEN OAKVILLE & BURLINGTON LOCATIONS***
Summary: Promotes the sale of swim lesson memberships and related products and services with Goldfish Swim School. Displays quality customer service in addressing the needs of existing and new members. Acts as the first point of contact and as such is responsible for presenting a positive image for the company.
Duties and Responsibilities include the following. Other duties may be assigned.
- Completes the sales process using leads generated through marketing activities including events, advertising, referrals, etc.
- With effective communication skills, addresses a potential customer’s needs & expectations while presenting the services available from Goldfish Swim School.
- Manages day to day inquiries from existing members while building strong relationships
- Assists members with purchases of merchandise & vending products
- Resolves member concerns using a professional & empathetic approach.
- Prepares daily reports & schedules to support lesson execution and management activities
- Participates in training/in-services as required.
Benefits:
Flexible schedule to accommodate school or other activities
Staff Referral bonuses
Team building events
Starting rate $19ph and pay increase at 12 months of continuous service
Discounts on swim lessons for family members
Flexible schedule to accommodate school or other activities
Staff Referral bonuses
Team building events
Starting rate $19ph and pay increase at 12 months of continuous service
Discounts on swim lessons for family members
Education/Experience:
- Minimum of two years experience in direct sales or in a related retail sales role
- Self-motivated and conscientious
- Excellent presentation, organization, verbal and written communication are mandatory
- Positive and clear phone manner
- Motivated to achieve sales results
- Intermediate-level computer skills required using Word, Excel, and other software systems.
We will provide reasonable accommodation at any time throughout the hiring and employment process for applicants with disabilities. If you require accommodation, please contact the General Manager and include the job title of the role you are interested in, your name, and your preferred method of contact.
Job Type: Part-time
Salary: $19.00 per hour
Application Questions
You have requested that Indeed ask candidates the following questions:
- How many years of Sales experience do you have?
Compensation: $19.00 - $20.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!